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When a high-profile global media company needed an outside partner to assess its security, process efficiency and continuous improvement efforts, they chose us. We tackled this complex project and scored quick wins for the client while setting them up with a playbook for long-term success.
Challenge
A global media company was going through rapid change, growing quickly in a few short years and facing new business processes to fit its trajectory. With millions of users, the company was committed to high standards of security, process efficiency, and continuous improvement.
The company had Sales Cloud, Service Cloud, and Experience among multiple internal Salesforce instances. This created a complex Salesforce environment, with several organizations and admins working across the company – in addition to a shifting security and privacy landscape. The company was recently acquired, which created an environment of uncertainty and change.
Due to limited in-house resources and capacity, the company sought an outside Salesforce partner to accomplish the following:
Security audit of multiple salesforce instances
Red Team security testing
Consultation: policy and IT infrastructure
Solution
Red Argyle was selected as the Salesforce partner to serve as an extension of the company’s team and to address its Salesforce, security, and process needs. The company chose Red Argyle based on its deep experience and successful outcomes delivering specialized security services to other tech-savvy media companies.
Red Argyle worked closely with the IT team and Salesforce admins to assess, prioritize, and deliver security remediation work.
Results
Red Argyle provided an independent, third-party audit that reported on the strengths and areas of improvement within the Salesforce Implementations. From there, an action plan was created that included the following:
The global media company has improved its security and alliance posture with Red Argyle’s documentation and action plan, which outlined hundreds of items – many of which are efficiently carried out by the client’s own admin team. In addition, better alignment with the IT organization, including the CIO, has resulted in allocating the right resources to continue prioritizing security and privacy.
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