Global Media Company
A global media company was going through rapid change, growing quickly in a few short years and facing new business processes to fit its trajectory. With millions of users, the company was committed to high standards of security, process efficiency, and continuous improvement.
The company had Sales Cloud, Service Cloud, and Experience among multiple internal Salesforce instances. This created a complex Salesforce environment, with several organizations and admins working across the company – in addition to a shifting security and privacy landscape. The company was recently acquired, which created an environment of uncertainty and change.
Due to limited in-house resources and capacity, the company sought an outside Salesforce partner to accomplish the following: